Our refund policy is posted within our Hosting Agreement (aka Terms of Service) located at https://www.nodespace.com/legal/. Please review that document for our full refund policy. This document outlines the legal version of our refund policy.
If you're just looking for a quick summary, here it is:
No, we do not offer refunds.
But if you want to get into details about how to get a refund, please keep reading.
Money Back Guarantees¶
We offer serveral money back guarantees for several of our main services:
- Shared Hosting: 45 day money back guarantee
- VPS Hosting: 7 day money back guarantee
- Dedicated Servers: 3 day money back guarantee
If you are not satisfied with your service, you can request a refund within the money back guarantee period. If you request a refund within the money back guarantee period, we will refund your payment in full. If you request a refund after the money back guarantee period, we will not refund your payment. This is a no questions asked money back guarantee. You do not need to provide a reason for your refund request.
PayPal in the past used to refund us the transaction fees when we refunded payments. They silently changed their policy a few years ago where they "double dip" on transaction fees - that is when you initially pay us, we pay PayPal a fee. If we refund you, PayPal then charges us another fee. Therefore, we will issue a refund minus the two fees.
PayPal Refund Example
If you pay us $100 and we refund you $100, we will only refund you $97.30. This is because PayPal charges us $2.70 to refund you. We do not have any control over this and we cannot refund you the full amount. We apologize for this inconvenience. If you don't like this policy, we suggest you don't use PayPal or complain to them that their fee policy is unfair.
We do not offer refunds for cryptocurrency payments regardless of if the service has a money back guarantee.
Refunds for Other Services¶
We do not offer refunds for any other services. This includes, but is not limited to:
- Domain names
- SSL certificates
- Software licenses
- IP addresses
- Bandwidth overages
- cPanel accounts
- Additional disk space
- Additional RAM
- Additional CPU cores
- Hourly services
- Setup fees
- Fees charged to us by third-parties
Refunds for Fraudulent Payments¶
If we receive a payment that was made with a stolen credit card or PayPal account, we will refund the payment 100%. We do not tolerate fraud and theft.
Disputes and Chargebacks¶
Do not dispute charges with your bank or credit card company
If you dispute a charge with your bank or credit card company, we will immediately suspend your account and all services associated with your account. We will also ban you from using our services in the future. We will also charge you a $25 fee for each dispute. If you dispute a charge with your bank or credit card company, we will report you to MaxMind and FraudRecord for theft of service.